Terms & cancellations

Who these terms cover

Game Production Academy (GPA) is the trading name of A&W Consultancy Services Ltd, company no. 11995223, at 2 Dudleston Heath Drive, Waterlooville, Hampshire, PO8 8AR.

These terms cover direct GPA purchases and use of our website and materials. Read them alongside the relevant offer. For business customers, a separately agreed proposal, statement of work or contract takes precedence where its commercial terms conflict with these terms. Mandatory consumer rights remain unaffected.

Contact liam@game-production.com with questions. Our privacy notice explains how we use personal information.

Buying and booking

A direct GPA purchase contract forms when the relevant checkout or order confirmation is issued. Check the product, included support, price and payment terms before ordering, and keep your confirmation.

Prices and currency are as displayed. GPA is not VAT registered and does not add UK VAT. Recurring billing, renewals or package expiry apply only where explicitly shown in the offer or checkout.

Course enrolment and linked paid Consulting and Mentoring packages use Thinkific checkout. Free discovery calls use Calendly. Mentoring with Ali is arranged separately for fit and availability; wider studio work needs an agreed scope and fee.

Buying, enrolling or booking does not subscribe you to the newsletter.

Delivery and access

Course and digital access is supplied through the platform stated in the offer, normally Thinkific. Follow the account and access instructions provided. The offer sets out access duration and any included support.

Consulting and Mentoring sessions follow the stated booking process and take place at the agreed time. Use the scheduling instructions provided with your purchase, including Calendly where specified. Contact us if you have not received access or booking instructions.

Books bought through an external retailer are subject to that retailer's purchase and delivery terms.

Changing a booked session

Please give at least 48 hours' notice to reschedule, by emailing liam@game-production.com with your booking details.

With less notice, or if you do not attend, we may treat the session as used or charge where lawful. We take reasonable account of exceptional circumstances. If GPA cancels, we will offer a replacement date or refund the affected unused service.

Your statutory cancellation and refund rights always take precedence over this session policy.

Consumer cancellation rights

If you buy online as a UK consumer, you normally have a 14-day cancellation period for services and digital content. It ends 14 days after the day the contract is made. You do not need to give a reason. These consumer rights do not generally apply to business purchases.

To cancel, email liam@game-production.com or write to our address above with a clear statement before the period expires. You can use the notice below, but you do not have to.

If you expressly ask us to start a service during the cancellation period and then cancel, you may need to pay a proportionate amount for the service already supplied, where the legal requirements have been met. The right ends after full performance only if you expressly requested early performance and acknowledged that the right would then be lost.

For a valid statutory cancellation, we refund payments due without undue delay and within 14 days of being told, less any lawful proportionate service charge. We use the original payment method unless you agree otherwise, without a refund fee.

Digital content and refunds

Immediate digital access alone does not remove your cancellation right. It can be lost only where the checkout captured your prior express consent to early supply and acknowledgement that you would lose the right, and the required confirmation was provided.

Where those steps have not been established, your statutory cancellation right remains. You will not be charged for digital content supplied during that period if you cancel and the required consent, acknowledgement or confirmation was missing.

Your rights concerning faulty or misdescribed digital content, or services not supplied with reasonable care and skill, remain unaffected. Contact us with your order details and the problem so we can address it.

Promotions

Each offer sets its own eligibility, dates, included products and discount conditions. Enter any required code at checkout and check the total before paying. Ask us before purchase if anything is unclear. A promotion does not reduce your statutory rights.

Copyright and use

Purchased GPA materials are licensed for the stated personal or internal use. You may not resell them, publicly redistribute them or incorporate them into another commercial training product without permission. Free resources and third-party materials remain subject to their stated permissions and their owners' rights.

Use the site and services lawfully. Do not misuse forms, interfere with access or submit material you are not entitled to share. Contact us if you need wider permission to use materials.

Problems and contact

For booking, access, cancellation, refund or service issues, email liam@game-production.com with enough information to identify your request. Do not send payment-card details.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. You can print or save this page for your records.